Your anticipation of St. Peter-Ording should remain undisturbed from the very first moment. We place great importance on your privacy and the protection of your data. To help you arrive feeling relaxed, we want to make things clear.

What’s happening out there

Unfortunately, fraudulent messages are increasingly circulating in the travel industry. In these phishing attempts, strangers pose as trustworthy hotels or booking portals. Their goal is to obtain personal data or credit card information. This usually happens through fake text messages, WhatsApp messages, or emails asking you to click on suspicious links or confirm payments.

Our official channels

You will receive messages, travel documents, and the link to your digital registration form exclusively through these official channels of Hotel garni DünenNest:

• Our email address: info@hotelduenennest.de

• Our booking platform: Credit card details are requested only as part of the booking process, and may only be entered through our booking platform: https://booking.viatocrs.de

• Our digital registration form: The link is exclusively hosted at https://www.3rpms.de. No payments are requested when you fill it out.

• Our official websites: www.hotelduenennest.de or www.kleines-hotel-spo.de

What we will never do

• We never send WhatsApp messages or text messages.

• We will never ask you to enter credit card details, passwords, or PINs outside our booking platform.

• We request bank transfers only if this is stated in the reservation terms. You can find our official bank details in your reservation confirmation, which you will receive shortly after making your reservation. If anyone asks you to transfer money to a different account, this message is not from us.

What you can do

• Check the sender: Carefully check the sender’s address. If it does not exactly match our official contact details, ignore the message.

• Don’t click on links: Do not click on any links in suspicious messages, and do not share any payment or card details.

• When in doubt, ask us: If a message seems even slightly unusual, simply contact us directly by phone at +49 (0)48 63 - 47 85 19 or by email at info@hotelduenennest.de. Better safe than sorry.

How to recognise genuine messages from us